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Community Lesson Manager Job Description

The Community Lesson Manager works directly with families and staff for their assigned communities to ensure a great experience for all participants. 

Responsibilities

Pre Season

  • Act as point of contact for all questions via email or telephone from customers at your assigned communities.  
  • Be available to answer calls and emails quickly, potentially before, during and after normal business hours.  
  • Act as liaison to HOA appointed contacts for assigned communities.  
  • Organize and coordinate community deck boxes.
  • Assist with 2 day Summer Instructor training  

In Season

  • Collect and approve employee timesheets for bi-weekly payroll schedule.     
  • Perform weekly visits to all assigned communities. 
  • Prior to the start of each swim session, assign classes, confirm registrants placement and perform class schedule changes as necessary.  
  • Communicate any changes with affected families. 

Post Season

  • Clean and inventory community deck boxes for each community. 

Skills & Abilities

  • Excellent Customer Service skills
  • Strong work ethic that includes punctuality, organization, and attention to detail 
  • Ability to maintain a friendly, enthusiastic, and positive attitude 
  • Outwardly facing professional appearance 
  • Confidence and desire to create new relationships quickly 

Required

  • Previous Customer Service Experience
  • Computer Competence

Fill our our online application and we will contact you to schedule a phone interview.

Apply Now!

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