Community Lesson Manager Job Description

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The Community Lesson Manager works directly with families and staff for their assigned communities to ensure a great experience for all participants. 

Pre Season

• Act as point of contact for all questions via email or telephone from customers at your assigned communities.  
• Be available to answer calls and emails quickly, potentially before, during and after normal business hours.  
• Act as liaison to HOA appointed contacts for assigned communities.  
• Organize and coordinate community deck boxes.
• Assist with 2 day Summer Instructor training  

In Season

• Collect and approve employee timesheets for bi-weekly payroll schedule.     
• Perform weekly visits to all assigned communities. 
• Prior to the start of each swim session, assign classes, confirm registrants placement and perform class schedule changes as necessary.  
• Communicate any changes with affected families. 

Post Season

• Clean and inventory community deck boxes for each community. 

• Excellent Customer Service skills
• Strong work ethic that includes punctuality, organization, and attention to detail 
• Ability to maintain a friendly, enthusiastic, and positive attitude 
• Outwardly facing professional appearance 
• Confidence and desire to create new relationships quickly 

• Previous Customer Service Experience
• Computer Competence

Fill our our online application and we will contact you to schedule a phone interview.